landak Casino & Sportsbook Data Care

This page describes what we collect when you use landak and how we keep that data protected. We collect personal information only to operate your account, process payments, verify your identity, and settle game outcomes. We do not sell your data to advertisers, and we do not share it with unrelated third parties without your consent.

Our data handling reflects our commitment to transparency. You can review what we hold about you, request corrections, or ask us to delete certain records within legal and operational bounds. This privacy policy applies whenever you access landak — whether via our website, mobile browser, or Android app. Our servers may sit outside your home jurisdiction, but we apply the same data protection standards regardless of server location.

Below we set out our data collection, use, retention, and your rights.

What we collect and how we use it on landak

Account registration and identity data

When you register on landak, we collect your email address, password (hashed and encrypted), full name, date of birth, phone number, and postal address. We use this information to create and maintain your account, communicate with you about service updates, and comply with anti-money-laundering regulations. We do not share your email or phone with marketing partners unless you explicitly opt in to promotional communications.

Before your first withdrawal, we ask for government-issued identification (national ID or passport) and proof of address (utility bill or bank statement dated within the past three months). We collect these documents to verify your identity — a process called KYC (Know Your Customer). We store these documents encrypted on our servers. We do not retain them indefinitely; we delete KYC records after a retention period set by local law and our own policies, typically after account closure plus a compliance window.

Payment and financial data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the transaction ID, amount, timestamp, and payment method type. We do not store your card numbers, e-wallet passwords, or banking credentials. Payment processors (e.g. Stripe, PayPal, or regional gateways) handle that sensitive data independently. We receive only a settlement confirmation from them.

We log all account balance changes: deposits, stakes, settlements, and withdrawals. This history is displayed in your account dashboard so you can audit your activity. We retain these records indefinitely to support dispute resolution and tax compliance. When you request a withdrawal, we verify that your balance covers the amount and that you have completed KYC verification. We send withdrawal confirmations via email.

Game and session data

We record every game you play on landak: the game title (e.g. Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, or live blackjack), the stake amount, the date and time, and the outcome. We use this data to calculate your account balance, settle winnings or losses, detect fraud, and understand which game categories are popular in cities like Jakarta, Surabaya, Bandung, Medan, and Semarang. We do not use your game history for marketing profiling or to influence game odds in your favour or against you.

Personal data

Name, email, phone, date of birth, address — used for account management and KYC verification.

Payment data

Transaction IDs and amounts — we do not store card or e-wallet credentials; payment processors handle that.

Game activity

Game names, stakes, timestamps, outcomes — used for balance calculation and fraud detection.

Device and access logs

IP address, browser user-agent, login timestamps — used to detect unauthorised access and maintain security.

Device and access logging

We log your IP address, browser type, and operating system when you access landak. We use this information to detect suspicious login patterns — for example, if your account is accessed from an unusual location or device, we may ask for additional verification. We also log the times you access your account so you can review your own login history in your account settings. If you enable two-factor authentication, we record that preference and log each authentication attempt.

Cookies and tracking

Our website uses session cookies to maintain your login state and remember your navigation preferences. We do not use persistent cookies to track you across unrelated websites. Our analytics partner may set cookies to measure traffic and user behaviour — you can disable these via your browser settings. We do not use cookies to profile you for advertisement purposes or to serve targeted ads off our site.

Our data protection practices and your rights on landak

How we protect your data

We encrypt all personal data in transit (HTTPS/TLS) and at rest on our servers. Passwords are hashed using bcrypt or similar; we never store them in plain text. Identity documents and KYC records are encrypted. Our servers are maintained by third-party hosting providers who implement physical and logical security controls. Access to data is restricted to staff who need it for their role — our support team, fraud analysts, and account managers.

We do not guarantee that your data is immune to breach. If we discover a security incident affecting your data, we will notify you via email within a reasonable timeframe and describe the incident and any remediation steps. We maintain cyber-insurance and engage security auditors regularly.

Third-party processors and data sharing

We use third-party processors to handle specific functions: payment gateways (who receive only transaction data, not your identity documents), email providers (who send you account notifications), and hosting providers (who store your data). These processors sign data-processing agreements committing them to the same protection standards we apply. We do not sell your data to data brokers or marketing firms. We may disclose your data if required by court order or law enforcement request, and we will inform you of such requests unless legally prohibited.

During peak activity around Idul Fitri, Idul Adha, Imlek, or Nyepi, we may engage temporary support contractors who sign confidentiality agreements. These contractors access account information only to resolve your support tickets and do not retain data after their engagement ends.

Data retention and deletion

We retain account records and transaction history indefinitely to support dispute resolution and regulatory compliance. We delete KYC identity documents after the retention period required by anti-money-laundering law (typically 5-7 years after account closure). We retain game settlement records indefinitely. If you request account deletion, we anonymise your account (remove name, email, and address) but retain transaction records under a random identifier for audit purposes. You cannot fully delete transaction history because we must maintain records for tax and regulatory compliance.

International data transfers

Our servers are located outside Indonesia. This means your data may be transferred to, stored in, or processed in countries outside your home jurisdiction. We apply the same data protection standards regardless of where servers sit. By opening a landak account, you consent to your data being processed internationally in accordance with this policy.

Privacy policy updates

We may update this privacy policy to reflect changes in our practice or legal requirements. We will notify you of material changes via email and by updating the "last modified" date at the bottom of this page. Continued use of landak after an update constitutes your acceptance of the revised policy. We do not request retroactive consent for past data processing unless legally required.

Contacting us about privacy

If you have questions about how we handle your data, wish to exercise your rights, or suspect a breach, contact our support team via the landak website. Requests for data access, correction, or deletion will be processed within a standard review window — typically within 14 to 30 days, depending on complexity. We will respond in English during standard business hours. Our support team can also assist with privacy complaints or escalate requests to our data protection officer if needed.

Jurisdiction and applicable law

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their location permits access to landak before opening an account. This privacy policy is governed by the law of the jurisdiction where our operating entity is registered. If local law provides stronger privacy protections than this policy, those stronger protections apply. In case of conflict between this policy and local law, local law takes precedence.