landak Terms of Use

When you open an account on landak, you agree to our terms governing account operation, deposits, withdrawals, game settlement, and dispute resolution. Our terms reflect our commitment to transparent service: we explain what we require from you, what you can expect from us, and how we handle conflicts. This page outlines those agreements in plain language.

We at landak enforce our terms consistently across all user accounts. Our policy covers registration, identity verification (KYC), payment processing, bonus eligibility, game rules, account security, and closure. By creating a landak account, you confirm that you understand and accept these terms.

This guide is not a substitute for our complete legal terms document — refer to our full Terms & Conditions page for exhaustive detail. This overview highlights the key obligations and protections that shape your landak experience.

Core terms governing your landak account

Registration and account eligibility

To open a landak account, you must be of legal age in your jurisdiction and confirm that you are not a resident of a region where our services are prohibited. We do not offer our services in jurisdictions where online wagering is prohibited — it is your responsibility to verify that access to landak complies with your local law. At registration, you provide your email, a strong password, and basic personal information. We verify your email by sending a confirmation link. You may not register multiple accounts under different email addresses; duplicate accounts are subject to closure and balance forfeiture.

Know Your Customer (KYC) verification

Before you can withdraw funds from landak, we require identity verification. We ask for a government-issued photo ID (national ID, passport, or driver's license) and a proof-of-address document dated within the past three months (utility bill, bank statement, or rental contract). You may deposit and play before submitting these documents, but withdrawals remain blocked until verification is complete. Our verification team reviews your documents and approves or requests clarification within a standard review window. Once approved, your account remains verified for all future withdrawals. We store your documents only as long as required by law and our data-retention policy.

Account age requirement

You must be of legal age (typically ) in your jurisdiction to open a landak account.

Jurisdiction check

You confirm that your jurisdiction permits access to landak. Services are unavailable where local law prohibits online wagering.

One account per person

You may not operate multiple landak accounts. Duplicate accounts face closure and balance forfeiture.

KYC timing

You may play before KYC approval, but withdrawals require successful identity verification.

Deposits and payment terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual-account transfers from mobile banking, local payment, online payment, and e-wallet. When you deposit, funds are credited to your landak balance immediately (for e-wallets) or within standard banking hours (for bank transfers). Your balance covers all game categories equally — slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook predictions, and esports markets. Once credited, your balance is your responsibility; we do not reverse deposits except in cases of proven processing error or fraud. Deposits are non-refundable unless we have made an error.

Withdrawals and settlement

You may request a withdrawal to the payment method you used for your most recent deposit. Withdrawals are processed during business hours and subject to verification checks. KYC-verified accounts receive priority processing. We do not guarantee subject to verification — processing times vary depending on your bank's schedule and our review workload. Once we initiate a withdrawal, it is your bank's responsibility to credit your account. We retain the right to request additional documentation or to pause a withdrawal if we detect suspicious activity or a potential breach of our terms. Withdrawal requests may be cancelled by you before we process them; after processing begins, cancellation is not possible.

Game rules and settlement

Each game category on landak — slots, live-dealer, sportsbook, esports — has published rules that govern play and settlement. Slot tournaments display tournament terms including draw dates, payout structures, and eligibility. Live-dealer games follow standard rules for blackjack, roulette, baccarat, and Dragon Tiger. Sportsbook predictions settle according to official match results (Liga 1, Piala AFF, Champions League) or esports scorecards (Mobile Legends, Free Fire, PUBG Mobile). We settle games immediately once results are finalised. If a dispute arises about game settlement, contact our support team with evidence (screenshots, game ID, timestamp). Our team reviews the dispute and makes a binding determination within a standard review window.

Account security and two-factor authentication

We at landak encrypt your password using industry-standard cryptographic methods and do not store it in plaintext. We strongly recommend enabling two-factor authentication on your account, which adds a second verification step when you log in. If you forget your password, we can reset it via email verification. If you suspect unauthorized access to your account, contact our support team immediately — we can freeze your account and help you regain control. You are responsible for keeping your login credentials secure. We are not liable for unauthorized access resulting from your negligence (sharing passwords, using public computers without clearing cache, etc.).

Account closure and dormancy

You may request account closure at any time via our support team. Once closed, your account cannot be reopened — you must register a new account if you wish to return. Dormant accounts (no login or activity for 12 months) may be subject to inactivity fees per our published schedule, though we will notify you before charging. Your remaining balance remains yours — you may withdraw it at any time by submitting a withdrawal request, even if your account is dormant or scheduled for closure.

Our landak policies and user obligations

Prohibited conduct and account suspension

We do not permit fraudulent activity, money laundering, identity spoofing, bonus abuse, or circumventing our KYC process. If we detect prohibited conduct, we may suspend your account and forfeit your balance pending investigation. Prohibited conduct includes: opening multiple accounts to claim bonuses multiple times, using false identity documents, depositing funds on behalf of another person, or using your account to launder money. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same conduct standards. Violations may result in permanent bans from landak and reporting to relevant authorities if required by law.

Bonus terms and wagering requirements

When we offer bonuses (new-customer welcome offers, seasonal promotions, or tournament prizes), we publish bonus terms clearly. Our bonuses come with wagering requirements — you must play a certain amount before you can withdraw bonus funds. We do not allow bonus stacking (combining multiple bonuses) or bonus abuse (claiming bonuses repeatedly with different accounts). Bonuses expire after a specified period if unused; expired bonuses are forfeited. We reserve the right to cancel or modify bonus offers at any time with notice.

Dispute resolution and complaints

If you have a complaint about our service, game settlement, or payment handling, contact our support team in English during business hours. We aim to resolve disputes within a standard review window. If we cannot reach agreement, we offer formal dispute resolution through an independent arbitrator as a last resort. Our complete dispute-resolution procedure is outlined in our full Terms & Conditions. We do not accept complaints via social media or third-party platforms — use our official support channel.

Jurisdiction and governing law

We do not offer our services in jurisdictions where online wagering is prohibited. By opening a landak account, you confirm that your jurisdiction permits access. You are solely responsible for verifying local law compliance. Our services are provided on an "as is" basis. We are not liable for service interruptions, technical errors, or unforeseen events beyond our control. Our liability is limited to the amount of funds in your account at the time of dispute, except where local law mandates broader liability.

Data protection and privacy

We collect and store personal data (name, email, phone, identity documents, payment details) only to operate your account and comply with law. We encrypt sensitive data and do not sell your information to third parties. We retain identity documents only as long as required by law. You have the right to request access to or deletion of your personal data, subject to legal retention requirements. Our full privacy policy outlines our data practices in detail — refer to our Privacy Policy page for comprehensive coverage.

1. Register and confirm your email

   Create your account and verify your email address via confirmation link.

2. Enable two-factor authentication

   Add a second security layer to protect your account from unauthorized access.

3. Deposit and begin playing

   Fund your account via your preferred payment method and explore game categories.

4. Complete KYC before withdrawal

   Submit identity and address documents to unlock withdrawal functionality.

Changes to our terms

We may update our terms at any time with notice to your email address. Changes become effective 30 days after notice unless the change concerns a legal or security matter, in which case it becomes effective immediately. Your continued use of landak after an update constitutes acceptance of the new terms. We will display a prominent notice on our site when material changes occur.

Contact and support

Our support team operates in English during business hours. For questions about these terms, account disputes, or service complaints, contact us via our official support channel. We aim to respond to non-urgent inquiries within a few hours. Urgent matters (account security, unauthorized access) receive priority attention. During peak periods (especially around Idul Fitri, Idul Adha, Imlek, and Nyepi), response times may extend, but we remain available for critical issues.